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02 · Follow-up

Most deals need more than two touches. Nobody sends them.

SEE ALL WORKFLOWS

WHAT IT'S FOR

The follow-up a deal needs often exceeds what a busy person can sustain.

Two attempts, then the record goes quiet permanently.

The same sequence runs regardless of whether anyone is engaging with it.

Follow-up happens on the channel that is convenient, not the one the contact replies on.

Stopping after one or two attempts is the norm, yet sourced research shows conversion keeps climbing to about the sixth. How many follow-ups before you stop?

HOW IT RUNS

Four steps.
One continuous workflow.

01Sequence

A multi-touch sequence runs across the channels the contact actually responds on.

02Adapt

Timing and content adjust based on engagement rather than running on fixed rails.

03Escalate

Genuine interest moves to a person immediately, with the history attached.

04Close out

Opt-outs and preferences are honoured across every channel and recorded.

WHAT CHANGES

The operating difference.

Persistence without nagging

Cadence adapts, so a contact who is engaging is treated differently from one who is not.

Nothing forgotten

Follow-up does not compete with whatever is urgent this week.

Clean exits

A no is recorded properly instead of becoming an awkward re-contact later.

See what this is worth on your numbers.

In a Revenue Sprint we map your lead journey, find where this is costing you, and scope what implementing it would take.

Further reading

How Many Follow-Ups Before You Stop? The Data, With Sources

Every follow-up and response-time figure traced to its source, with vendor-published numbers marked.