INDUSTRY
Case enquiries qualified before they reach a fee earner.
Fee earner time is the most expensive resource in the firm, and a large share of enquiries were never going to meet the firm's acceptance criteria. Screening usually happens during the first call rather than before it.
WHERE THE LEADS GO
The places opportunities leak in legal.
Enquiries arrive outside working hours and go to whoever calls back first.
Fee earners spend billable time on enquiries outside the firm's criteria.
Enquiries that do not convert immediately are never re-contacted.
THE DATE THAT BRINGS THEM BACK
The recurring trigger.
A matter that closes often creates a follow-on need later, and enquiries that were not viable at the time frequently become viable when circumstances change. Both are dated reasons to make contact that most firms never work.
WHAT WE RUN
The workflows behind it.
Systems we work withWorks with your case management system and calendar.
Common questions.
What does qualification mean before a fee earner is involved?
Collecting the facts your firm already uses to decide whether to take a matter (type, jurisdiction, timing and circumstances) so the enquiry arrives with that information attached. The decision to accept or decline stays entirely with the firm.
Does this give legal advice?
No. It gathers information, answers questions about the firm's process and areas of work, and books the call. Anything that would constitute advice is routed to a fee earner. The boundary is set by your firm and enforced in the configuration.
How is confidentiality handled?
Enquiry information is treated as confidential from first contact, with access limited and every interaction logged. Firms regulated on client communications should review the message templates and the retention position with their compliance lead before launch.
See what's recoverable in your database.
In a Revenue Sprint we map your lead journey, identify where opportunities are being lost and scope what implementing this would take.