Reverto for Legal
The firm that responds first usually signs the case.
Case enquiries arrive at night, at weekends and in the middle of hearings. Most firms respond when someone is free — which is rarely when the enquiry lands. Reverto responds immediately, collects the intake information your firm defines, screens enquiries against your case criteria and books consultations with the right attorney.
Reverto does not provide legal advice and does not form an attorney–client relationship. It handles first response, intake and follow-up so your team spends its time on cases worth taking.
The conversion gap in legal services
Marketing spend is high. Intake capacity is not.
Firms competing on paid search and referrals pay significantly for each enquiry. The cost of a slow response is not a slower month — it is a signed case at another firm.
A potential client submits a form at 11pm after an accident, an arrest or a family emergency. By morning, they have already spoken to three other firms.
Qualified staff spend hours screening enquiries that were never a fit for the firm's practice areas, jurisdictions or case criteria.
A consultation is scheduled and then missed, with no consistent process to reschedule before the prospect moves on.
A retainer is sent, the prospect goes quiet, and the file closes without anyone following up more than once or twice.
Work the enquiries you already paid for
Your case management system is full of unfinished conversations.
Firms invest heavily to generate enquiries and then leave most of them at the first unanswered message. Reverto re-engages those records systematically, under rules your firm approves.
Find recoverable mattersFollow up consistently with prospects who received an engagement letter but never returned it.
Reconnect with people who contacted the firm, did not proceed, and may now be ready.
Maintain relationships and route matters to referral partners where appropriate.
How Reverto works inside a law firm
From first contact to booked consultation.
Website forms, click-to-call, paid campaign leads, directory listings, referral emails and existing case management records are connected as approved sources.
An immediate, approved acknowledgement is sent. The wording is written and signed off by your firm, and never characterises the strength, value or merits of a matter.
Reverto asks the intake questions your firm defines: matter type, jurisdiction, key dates, opposing party details for conflict screening, and any threshold criteria you use.
Enquiries are compared against your case acceptance criteria. Matters outside your practice areas can be politely declined or routed to a referral partner under your instructions.
Qualified matters are booked into the correct attorney's calendar or escalated to your intake team with the full conversation history and captured intake data.
Response timing, question sets, screening criteria and follow-up cadence are reviewed with your firm and refined against signed-case outcomes.
Built for legal intake
Workflows that protect attorney time.
Immediate acknowledgement on every enquiry, including nights, weekends and holidays.
Collect the facts your attorneys need before the first conversation, rather than during it.
Screen for practice area, jurisdiction, timing and threshold criteria before a consultation is booked.
Collect the party details your team needs to run a conflict check, without waiting for a callback.
Book, confirm, remind and reschedule consultations — including after a missed appointment.
Persistent, professional follow-up on unsigned engagement documents until the prospect responds or opts out.
Hand declined matters to partner firms under agreed rules instead of letting them go unanswered.
Professional obligations respected
Reverto handles intake. Your attorneys handle law.
Legal communication carries professional and ethical obligations. Reverto is configured within a scope your firm defines and approves before launch.
Reverto does not advise on the merits, value, strategy or outcome of any matter.
Approved disclaimer language makes clear that contact does not create an attorney–client relationship.
Every message template is reviewed and signed off by your firm before activation, including advertising-compliant wording where required.
Sensitive, urgent or complex enquiries route to a person immediately, and any conversation can be taken over manually.
Reverto supports intake, scheduling and follow-up communication only. It does not provide legal advice and does not create an attorney–client relationship. Your firm approves all messaging, screening criteria and disclaimer language before activation, and remains responsible for compliance with applicable professional conduct rules.
Fit check
Is Reverto the right fit for your firm?
- Firms in consumer-facing practice areas: personal injury, family, immigration, criminal defence, employment, estate planning, mass tort
- 100+ enquiries each month across marketing, referral and directory sources
- Meaningful case value and a defined acceptance criteria
- A case management system or CRM already in use
- An intake team stretched beyond capacity
- Firms with very low enquiry volume
- Practices working exclusively from long-standing institutional relationships
- Teams looking only for a self-service chatbot
Questions
Frequently asked.
No. Reverto handles intake, scheduling and follow-up within a scope your firm approves. It does not advise on the merits or value of a matter, and disclaimer language is included in approved messaging.
The next move
Stop paying for enquiries your firm never answers.
In a Revenue Sprint, we map how enquiries move through your intake process today, identify where signed cases are being lost and outline the workflows Reverto would manage using your existing systems.
No software setup required. Bring your current intake process, lead sources and case management details.